Complaints

All individual orders and products are inspected before delivery and dispatched undamaged. We will carefully pack all the products into the delivery box in order to come to you unharmed and with the respective declarations.
In case of any complaints, the customer shall bear the refund of the postage.
In case that the products do not correspond to the quantity in the package (the quantity delivered and the amount indicated on the delivery note do not match), the buyer must inform BBIT d.o.o. no later than 3 days after the takeover to the e-mail address info@lanium.si with an exact explanation of the reason for the complaint, or returning the purchase price to a given transaction account number.

After receiving the order, check the products immediately. If the package contains incorrect products (incorrect dimension, shape), the buyer must notify BBIT d.o.o. no later than 3 days after the acceptance of the wrong content of the package to the e-mail address info@lanium.si with an explanation. On the basis of an appropriate notice, the online store lanium.si asks the buyer as soon as possible to return the wrong goods to BBIT d.o.o. Immediately after receiving the wrong product at our address, we will send the correct product to the buyer or return the purchase price to a given transaction account number.

After receiving the order, check the products immediately. If anything is damaged in the package, the buyer must immediately inform us to info@lanium.si or at the latest within 3 days after the receipt of the damage, with an explanation of the damage. On the basis of an appropriate notice, the online store lanium.si asks the buyer as soon as possible to return the damaged products to BBIT d.o.o. Immediately after receiving the damaged product at our address, we will send the undamaged product to the buyer or return the purchase price to a given transaction account number.

The seller is not liable for any damage or damage caused by improper negligent use of seller's products as stated above. All products must be returned together with original labels and declarations!

Lanium products are manufactured in such a way that the tolerance of shrinkage of the material is taken into account, and for a certain percentage of shrinkage are larger dimensions.

Real or hidden errors

The buyer must inform the seller of the product's error by e-mail info@lanium.si with an explanation in which he gives the exact description of the error. The buyer must allow the seller to inspect the product. If the error is not in dispute, we will satisfy the buyer's request as soon as possible, and within 8 days at the latest. If there is a dispute, the company delivers a written response within the same deadline.

Return the product with an explanation to our address BBIT d.o.o., Celovška cesta 144, 1000 Ljubljana. If it's possible, we will replace it, otherwise we will return the money to your transaction account.

We reserve the right to refuse the complaint if we find that the inapplicability of the article is the result of your improper conduct. In the event of improper conduct, we take into account the following:

• failure to observe the product maintenance instructions
• mechanical damage to products (additional cutting or sewing, various prints, ties, etc.)